Boutique Host – Rolex Boutique

Global Watch Company is a premier luxury retailer specializing in high-end timepieces and fine jewelry. As we continue to expand our digital presence, we’re seeking passionate professionals to join our growing team. This role is ideal for someone who thrives in a fast-paced luxury retail environment.

Our Rolex Boutique is seeking a dedicated and polished Boutique Host to act as the first ambassador of our brand, ensuring every client's experience begins and ends with exceptional service.

• Act as the first point of contact for clients, providing a proactive and warm welcome upon their arrival.
• Manage client flow by professionally controlling the queue at the entrance, acknowledging each client's needs, and managing potential wait times with diplomacy.
• Identify the client’s reason for visiting to direct them to the appropriate sales consultant or team member for a seamless shopping experience.
• Provide top-quality customer service by anticipating client needs, offering refreshments, and creating an elevated luxury environment that exceeds expectations.
• Be responsible for arranging, confirming, and coordinating all in-store and online appointments.
• Work alongside the sales team by providing timely assistance, managing client logistics, and ensuring consultants can focus on deep client engagement.
• Be respectful and courteous to co-workers, contributing to a positive, collaborative, and professional team environment.
• Develop all necessary skills, including brand knowledge, boutique services, and daily store operations, to answer initial client inquiries knowledgeably.
• Perform other related duties as assigned by boutique management.

• Have a passion for creating world-class customer experiences from the first hello
• Possess prior experience in a luxury retail, hospitality, or front-facing role (1-2 years minimum)
• Are a natural people-person with impeccable manners and a gracious demeanor
• Are an organized team player who thrives on supporting others and ensuring operational excellence

• Exceptional communication and interpersonal skills
• Proven ability to remain calm and professional under pressure while managing multiple priorities.
• Strong organizational skills and proficiency with appointment booking systems and retail computer programs
• Are an organized team player who thrives on supporting others and ensuring operational excellence.
• The ability to work with a diverse client base with tact and discretion
• A second language is considered a strong asset

For the right person, GWC offers an excellent remuneration package, including:

• A competitive pay package
• A professional and supportive working environment within a renowned luxury house
• Excellent training to develop your skills in luxury client service