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At GWC, we are committed to providing our clients with exceptional timepieces and jewelry. To maintain the integrity of our curated collection, we adhere to the following policy regarding returns and exchanges.
Exchange Only Policy
We are pleased to offer an exchange or store credit for items returned within 15 days from the date of delivery for online orders, provided the conditions below are met.
Conditions for Exchange
To be eligible for an exchange or store credit, the item must be in pristine, unworn, and original condition. This includes:
● Original Packaging: Must include the original box and all protective films/stickers on the timepiece must be intact (not removed or reapplied).
● Documentation: All warranty cards (must be undated if applicable), instruction manuals, and certificates must be returned.
● No Alterations: Timepieces that have been sized (links removed) or jewelry that has been engraved or altered are considered final sale and are not eligible for exchange.
Online Order Exchanges
For clients who purchased via our online store:
● Notification: You must notify our concierge team at info@globalwatchco.com within 15 days of receiving your order to initiate an exchange.
● Shipping: The client is responsible for all insured return shipping costs. GWC is not responsible for items lost or damaged during return transit.
● Inspection: Upon receipt, our certified watchmakers will inspect the item. GWC reserves the right to refuse an exchange if the item does not meet our quality standards.
Exclusions
The following items are strictly final sale and cannot be exchanged or returned:
● Special orders and personalized/engraved items.
● Items showing any signs of wear, scratches, or blemishes.
● Items marked “Final Sale.”
Not Quite Right?
We carefully inspect every item before it leaves our shop, but if something isn't as it should be upon arrival, please reach out to us at info@globalwatchco.com within 7 days.
We will prioritize your case and arrange for a review of the item. Based on our findings and our commitment to quality, we will work with you to make things right—whether that means a repair, exchange, or replacement—in accordance with provincial regulations.
Refunds
Purchases made at GWC are not eligible for cash or credit card refunds. However, your satisfaction is our priority. If you have concerns about your selection, please contact our concierge team at info@globalwatchco.com before purchasing.
Changes to This Policy
GWC reserves the right to update our policy at any time to better serve our clients and comply with evolving regulations. Any updates will be promptly reflected on this page, and we encourage you to review it periodically to stay informed about our latest exchange and service standards.
Thank You for Choosing GWC
We sincerely appreciate your business and are honored to be part of your collection journey. Our concierge team is here to assist you with any questions or concerns regarding your purchase, please do not hesitate to reach out to us at info@globalwatchco.com or +1 (604) 288-8091.
