Chopard FAQ - Global Watch Company (GWC)

A product purchased from Chopard Boutique GWC online can only be exchanged for another product or store credit within 15 days from the date of purchase. The product must be unused and returned in brand-new condition.

Please note that items with special orders (such as engraving or specific watch bracelet adjustments) are considered final sale and cannot be exchanged. Additionally, if a link adjustment is performed, or the protective stickers are removed, the product will be considered a final sale and will not be eligible for return or exchange.

To complete the exchange, please email chopard.alberni@globalwatchco.com or call +1 (604) 684-6515 stating the reasons for the exchange. The original purchase receipt must be presented for authorization of exchange.

The original purchase receipt must be presented for authorization of exchange.

You are also welcome to process your exchange by visiting Chopard Boutique GWC in Vancouver.

Please book an appointment here.

No refund is available for all online sales at Chopard Boutique GWC.

Through Chopard Boutique GWC, you can access a worldwide network of Chopard-trained watchmakers. We rigorously follow the Chopard Service Procedure and ensure it meets all specifications and brand standards.

Each service is handled and delivered with the utmost care, attention and professionalism. Learn more about our service.

Please for book an appointment service.

Chopard offers a two-year international warranty with every boutique and online purchase. A warranty card will be enclosed with your timepiece or jewellery upon purchase.

We charges applicable state, local, and county taxes on online transactions. Your on-screen total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

We accept payment by VISA, MASTERCARD, AMEX and Klarna. All your purchases and transactions are secure by encryptions.

We will contact you to pick up your Chopard creation at Chopard Boutique GWC. For your appointment, please bring:

Order Confirmation Email

Electronic Invoice

A government-issued Photo ID that matches your name on the order

The “Boutique Pick-Up” option is available as a delivery option at the checkout.

To ensure the highest level of service and to protect your payment security, we recommend coordinating with a Chopard Specialist via our contact link.

Our specialist will guide you through a secure checkout process or assist with any personalized requirements you may have.

Yes. We offer complimentary gift wrapping with Chopard’s signature blue paper and blue ribbon. You may select this complimentary service at the checkout page to ensure your gift is perfectly presented.

Yes. To provide a more flexible shopping experience, we offer Klarna as a payment option at checkout.

This allows you to spread the cost of your purchase over several installments. Interest rates and payment plans may vary based on eligibility and the chosen plan. Please refer to Klarna’s terms and conditions during checkout for specific details.

Unfortunately, Chopard Boutique GWC does not deliver orders to P.O. boxes. A signature is required for all deliveries.

Each item is carefully inspected by Chopard Boutique GWC and shipped from Vancouver, Canada.

Chopard Boutique GWC offers shipping to Canada, except for the province of Quebec, and the United States.— except for P.O. boxes and mail-forwarding services.

Chopard Boutique GWC provides complimentary Priority Overnight Delivery across North America for all online orders.

We ship all orders via FedEx Priority Overnight with mandatory signature delivery.

Within Canada: We provide Standard Overnight service, with delivery typically within one business day, including during holiday seasons. Please note that deliveries to remote areas or delays caused by severe weather may take up to two business days.

United States: Delivery typically takes 2 to 3 business days, depending on customs clearance. The delivery timeline is also subject to the speed at which the required documentation is provided by the customer.

For orders shipped outside of Canada, the recipient is responsible for all import duties and local taxes (Duties and Taxes).

These fees are determined by the destination country's customs and must be settled by the customer to complete the delivery.

The original purchase receipt must be presented for authorization of exchange.

You are also welcome to process your exchange by visiting Chopard Boutique GWC in Vancouver.

Please book an appointment here.

No refund is available for all online sales at Chopard Boutique GWC.

Each service is handled and delivered with the utmost care, attention and professionalism. Learn more about our service.

Please for book an appointment service.

Chopard offers a two-year international warranty with every boutique and online purchase. A warranty card will be enclosed with your timepiece or jewellery upon purchase.

If a specific piece is currently unavailable on our website, please contact a Chopard Specialist to check for additional boutique inventory or to place a special order. You may click to here connect with our team.

Every Chopard watch and jewellery has its own serial number (engraved on the case back.) The serial number matches with your warranty card.

Chopard Boutique GWC does not provide any authentication service.

As an official Chopard retailer, all watches and jewellery purchased from Chopard Boutique GWC are authentic.

Timepieces: All orders come with your Chopard timepiece, Chopard Watch Box, Chopard User Manual, and Chopard Guarantee Booklet and Guarantee Card. Jewellery: All orders include your Chopard jewellery, Chopard Jewellery Box, and a Chopard Certificate of Authenticity (Warranty Card) which ensures the origin and quality of the materials used.

You may determine your ring size by printing the Chopard ring size guide.

You may determine your bracelet / bangle size by referring to the Chopard bangle size guide.

A selection of Chopard timepieces are available online. Please contact us to check availability or reserve.